Ticketing Manager

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court. 

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City!

As our Ticketing Manager, you will assist in all aspects of Ticket Operations including event management, managing part-time staff, and maintaining customer service standards for the department. This position will report to the Assistant Director of Ticket Operations.

Our ideal candidate for this role is driven by a passion for exceptional service and operational excellence. We’re looking for someone with a knack for building strong relationships. and improving processes. If you’re detail-oriented, tech-savvy, and eager to create unforgettable fan experiences, we want to hear from you! Apply by January 12, 2025.

DAY-TO-DAY:

• Build and manage ticketed events, promotional offers, and packages, working closely with the Assistant Director.
• Coordinate with departments such as Ticket Sales and Service to ensure accurate setup, pricing, and inventory management across all points of sale.
• Foster strong relationships with internal teams to support seamless event execution and ongoing improvements in ticketing processes.
• Recruit, hire, train, and supervise part-time ticketing staff, providing continuous support and professional development opportunities.
• Serve as a go-to resource for team members, sharing event information and ticket-selling strategies.
• Assist the general public with ticketing inquiries, including event availability, pricing, seat selection, and parking details, via phone and in person.
• Provide exceptional service to enhance the fan experience.
• Prepare and review daily financial reports, balance transactions, and address adjustments or chargebacks in collaboration with the finance team.
• Process payment plans, monitor balances, and ensure proper reconciliation of financial statements and sales reports.
• Carry out accounting best practices for all financial transactions.
• Track and monitor online and CRM sales to detect fraudulent purchases or broker activity and protect inventory integrity.
• Create and manage invoices, renewals, and monthly statements for ticket sales.
• Act as a liaison between the Ticket Office and ticketing system support to coordinate on-sales, promotional discounts, and issue resolution.
  
   

WE’D LIKE TO HEAR FROM YOU IF YOU:

• Have demonstrated experience in ticket operations or related field.
• Have a customer-first approach. You genuinely enjoy helping others, whether it’s solving ticketing issues, answering questions, or delivering an outstanding fan experience.
• Are a strong communicator. You know how to get your message across—whether it’s writing a clear email, talking with customers, or collaborating with teammates.
• Love solving problems. You can address challenges with a calm, methodical approach and develop solutions to keep things running smoothly.
• Bring tech-savvy skills to the table. You're comfortable using tools like Windows OS, MS Outlook, Word, and Excel—and you’re eager to learn new systems as needed.
• Thrive on details. You’re careful and thorough, and you understand that the little things make a big difference.
• Work well with others. Building relationships and working as part of a team comes naturally to you. You value cooperation, stay positive, and are great at resolving conflicts when needed.
• Keep things confidential. You understand the importance of discretion and can handle sensitive information responsibly.
• Adapt to dynamic situations. Whether it’s juggling priorities, managing multiple events, or handling a last-minute change, you stay flexible and focused.

Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS: 

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Salary Range: $62,000 - $67,000 annually
• Competitive Healthcare Coverage
• Retirement Plan
• Paid Maternal & Parental Leave
• Flexible Time Off (3 weeks + 11 holidays)
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes
• Discounted & Complimentary Tickets
• Ongoing Learning & Development
• Daily Free Lunch